Refund policy
Thank you for shopping with JJGQAZ. We want you to be satisfied with your purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unassembled, and in original condition
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Items must be returned in original packaging
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Proof of purchase (order number or email) is required
Please note:
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Custom or personalized items are not eligible for return
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Bulk / wholesale orders may not be eligible for return unless defective
Non-Returnable Items
The following items cannot be returned:
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Used or assembled DIY products
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Clearance or final sale items
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Gift cards (if applicable)
Return Process
To start a return, please contact us at:
Include:
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Your order number
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The item(s) you want to return
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Reason for return
We will provide return instructions within 24 hours.
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping method
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Please contact us within 7 days of delivery with:
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Photos of the item
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Your order number
We will offer a replacement or full refund at no additional cost.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 3–5 business days
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
If you still need help, contact us at:
📧 support@jjgqaz.com
Exchanges
We only replace items if they are defective or damaged.